The Conference for Senior Customer Experience Professionals to Mature and develop the Chief Customer Officer road-map within your organization

Join us at the Intercontinental Miami from January 30th to February 1st 2017

The inaugural Chief Customer Officer USA  will launch in Miami from January 31st to February 1st 2017, providing a highly interactive conference platform for Chief Customer Officers and senior customer experience professionals to share strategies and ideas for developing, maturing and investing in the CCO road-map within an organization.

Discover the most critical challenges and opportunities regarding the implementation of an enterprise-wide customer-centric approach:

  • Validate and empower your strategic  road-map with customer experience case studies from Mastercard, Amtrak, Travelers, Verizon Fios, Philips Healthcare and Eversource Energy
  • Network with over 100 CCOs and senior customer experience of professionals over the course of a discussion-focused agenda and establish lasting relationships which go beyond the scope of the conference
  • Personalize your event experience by choosing from a range of concurrent discussion groups and an additional half-day Masterclass from Jeanne Bliss on advancing the Chief Customer Officer Role, exploring the strategies involved to demonstrate the value in customer experience investment
  • Measure the value of mature customer experience initiatives and demonstrate ROI on customer experience investment to secure a permanent seat at the executive table.
  • Discuss the next frontier for customer service excellence, reviewing the latest trends in the technological landscape and assessing the impact of IoT, digital and mobile in disrupting customer interaction with your brand.

20+ Speakers

100 Attendees

65% C-Level

20+ Inspiring Speakers

Why invest your time?

INteractive Agenda

C-Suite Strategic Agenda

Hear perspectives from leading Chief Customer Officers as well as senior customer experience executives and validate your customer-centric strategic road-map, with case studies on transforming the value of customer experience initiatives into tangible business outcomes.


Advanced Networking

Meet leading Chief Customer Officers and senior customer experience executives to broaden your professional networking, establishing lasting relationships which stretch beyond the confines of this 2 day conference. Exchange and share ideas with your peers in a non-competitive environment.

conference focus day

Jeanne Bliss's Masterclass

Learn from Jeanne Bliss and join her pre-conference masterclass on Advancing the Chief Customer Officer (CCO) Role: Build Your Customer-Driven Growth Engine adapted from Jeanne’s Book, Chief Customer Officer 2.0

What people are saying

“Very impressed with the attendees in terms of breadth and diversity of experience. Loved the Discussion Group approach.”

Denise Jeffries, AVP, Enterprise Data Services

“The CDO Forum is able to attract a critical mass of experts and leaders in data to connect business with data and analytics.”

Dr. Andreas Braun, Head of Global Data & Analytics

“Great to hear about the future and how we can help make it a reality.”

James Brenza, Chief Data Officer

Global Forum Highlights

Attendees from our global series of C-suite events tell us about the challenges they face and the key insights they took away from the event.





Our Supporting Partners

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Register today and save!

We offer special discounts for groups of 2 more or delegates. Contact for further details.

Register your place at the conference

  • - Full access to all conference sessions and presentation slides emailed to participants post event (where speaker permission has been granted)
  • - Numerous attendee networking opportunities
  • - Refreshments, lunch and drinks reception included