The Conference for Senior Customer Experience Professionals to Mature and develop the Chief Customer Officer road-map within your organization
Join us at the Intercontinental Miami from January 30th to February 1st 2017
The inaugural Chief Customer Officer USA will launch in Miami from January 31st to February 1st 2017, providing a highly interactive conference platform for Chief Customer Officers and senior customer experience professionals to share strategies and ideas for developing, maturing and investing in the CCO road-map within an organization.
Discover the most critical challenges and opportunities regarding the implementation of an enterprise-wide customer-centric approach:
- Validate and empower your strategic road-map with customer experience case studies from Mastercard, Amtrak, Travelers, Verizon Fios, Philips Healthcare and Eversource Energy
- Network with over 100 CCOs and senior customer experience of professionals over the course of a discussion-focused agenda and establish lasting relationships which go beyond the scope of the conference
- Personalize your event experience by choosing from a range of concurrent discussion groups and an additional half-day Masterclass from Jeanne Bliss on advancing the Chief Customer Officer Role, exploring the strategies involved to demonstrate the value in customer experience investment
- Measure the value of mature customer experience initiatives and demonstrate ROI on customer experience investment to secure a permanent seat at the executive table.
- Discuss the next frontier for customer service excellence, reviewing the latest trends in the technological landscape and assessing the impact of IoT, digital and mobile in disrupting customer interaction with your brand.
20+ Inspiring Speakers
Why invest your time?
C-Suite Strategic Agenda
Hear perspectives from leading Chief Customer Officers as well as senior customer experience executives and validate your customer-centric strategic road-map, with case studies on transforming the value of customer experience initiatives into tangible business outcomes.
Meet leading Chief Customer Officers and senior customer experience executives to broaden your professional networking, establishing lasting relationships which stretch beyond the confines of this 2 day conference. Exchange and share ideas with your peers in a non-competitive environment.
Jeanne Bliss's Masterclass
Learn from Jeanne Bliss and join her pre-conference masterclass on Advancing the Chief Customer Officer (CCO) Role: Build Your Customer-Driven Growth Engine adapted from Jeanne’s Book, Chief Customer Officer 2.0
Global Forum Highlights
Attendees from our global series of C-suite events tell us about the challenges they face and the key insights they took away from the event.