Camille Harrison

Camille Harrison

Job Title: Group Vice President, Chief Customer Officer

Company: Florida Blue

Camille Harrison is Florida Blue’s group vice president and Chief Customer Officer. Harrison is responsible for leading a team of approximately 2,700 people who provide service to more than 3 million customers each year. She oversees the company’s enterprise optimization services, business process management strategy and deployment of Continuous Improvement and Six Sigma methodologies. Harrison is also responsible for facilitating delivery of an optimum customer experience. In her role as Chief Customer Officer, Harrison partners closely with Florida Blue’s executive team to drive a persistent focus on the most critical customer initiatives, investments and strategies. This includes establishing enterprise-wide metrics and analysis to better understand customer loyalty and developing a common approach for executing work across the organization.

Prior to her most recent appointment, Harrison served as the Chief of Staff to the Chairman and CEO.

She has more than 21 years of health care industry experience with background in customer service, claims operations and general business operations, including government programs and client relations. She held a number of leadership positions at Horizon-Blue Cross Blue Shield of New Jersey.

Harrison holds a Bachelor of Science in Business Education from Montclair State University in New Jersey.

Speaking at the following:

2.15pm - 3.00pm
Discussion Group 3C: Embracing an Omni-channel Approach and Converting Hype to True Customer Contact Success

Exploring the unique challenges faced by adopting an omni-channel range of services and experiences from senior CX leaders. Leveraging omni-channel to create a 360 view of the customer and gain a clearer understanding of the purchase journey. Discussing the potential power of analytics and the Internet of Things in improving customer service, customer experience and… Read more.

3.30pm - 4.15pm
Panel Discussion: Rethinking the Future of Customer Experience – What Is the Subsequent Place of the Chief Customer Officer?

The rise in the popularity of the CCO provides strong evidence of the prioritization of the customer experience, however, what’s next for CX and will the responsibility always lie with a CCO? What technological and strategic factors are likely to disrupt the stability of the CCO role? Is democratization the answer? Will a fully embedded… Read more.