Ejieme Eromosele

Ejieme Eromosele

Job Title: Managing Director, Customer Experience

Company: New York Times

More information to follow.

Speaking at the following:

2.15pm - 3.00pm
Discussion Group 1A: Building a Customer-Centric Data Strategy and Breaking Down Organizational Data Pockets

Highlighting how you can maintain your CCO and improve customer retention, loyalty and acquisition through rigorous customer intensive data insight processes. What should you consider when contextualizing data captured from consumer behavior including the potential for external data leverage? Improving ROI on customer interactions through applied data science and communicating findings to all levels of… Read more.

3.00pm - 3.45pm
Discussion Group 2B: Harmonizing Your Brand, Marketing and Customer Experience Functions to Bolster Business Outcomes

Discussing the relationship between the marketing and customer experience functions with case studies from a cross-sector of professionals. Which arrangements yield the best results and are there any signs of convergence or divergence? Debating the future of marketing and CX and the role of technology in enhancing experiences.

12.45pm - 1.15pm
Panel Discussion: Metrics & KPI’s – How to Demonstrate Your Value and Impact of a CX Strategy

Examining the importance of early wins in the CCOs journey to establish your position and to allow greater focus on deepening customer relationships. Understanding the intrinsic link between your position and how that drives value and increased customer spending, customer loyalty or retention. Discussing methods and metrics which can be used to quantify and qualify… Read more.