Jeanne Bliss

Jeanne Bliss

Job Title: Founder & CEO

Company: Customer Bliss

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association.

She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Her ability to effectively guide leaders and companies to earn customer-driven growth is based on these experiences as a practitioner for over 20 years working across organizations to unite the C-Suite and organizational silos.

Jeanne is also the author of the groundbreaking book, “Chief Customer Officer” (Jossey-Bass, 2006). The book was the first of its kind to address the role of the customer leadership executive. It quickly became a bestseller and has been translated into eight languages. Her second book, “I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad,” (Portfolio, 2001) was also a bestseller and translated into five languages. Her latest book, “Chief Customer Officer 2.0” (Wiley) was published on June 15, 2015.

Jeanne is a highly sought after speaker, keynoting high profile conferences and corporate events. She has spoken for speaking clientssuch as Intuit, Pella Windows, Staples, Activision, MetLife, Zappos, and AARP, and has appeared in major media outlets such as Fast Company, Forbes, MSNBC, The Associated Press and The Conference Board.

Speaking at the following:

2:00pm - 5:00pm
Advancing the Chief Customer Officer (CCO) Role: Build Your Customer-Driven Growth Engine Adapted from Chief Customer Officer 2.0

The Chief Customer Officer unites the organization and works with leaders to embed core competencies to improve customers’ lives and earn business growth. How you implement and define a Chief Customer Officer into your business sets the course for its success and subsequent impact of your customer experience initiatives, which could drive company transformation. However,… Read more.

9.15am - 9.45am
Keynote Presentation: 5 Competencies to Define and Create Success for the Chief Customer Officer

Demystify how you can successfully lead a customer experience transformation and engage you in immediately understanding the five-competency framework that has launched and advanced the customer experience transformations  around the world. Evaluate just how you go about building a customer-centric company? How do you earn the right to growth, by improving customers’ lives? Navigate embedding these… Read more.