Thank you for joining us at Chief Customer Officer USA 2018.
The premier event for Chief Customer Officer's and CX Leaders

Chief Customer Officer USA 2018: C-level Accountability for Customer Centricity

“The Chief Customer Officer Forum was an invaluable and collaborative conference where extremely knowledgeable CX professionals and current CCO’s were able to share challenges and successes to further our own company’s efforts.  Gaining insight on this emerging C-Suite position from those already practicing proves to be an experience that you will want to participate in.” - VP, Customer Experience, Symphony Post Acute Network

Chief Customer Officer USA took place in Miami from January 30th to February 1st 2018. The forum has established itself as an unparalleled platform for Chief Customer Officers and CX leaders to come together to collaborate, learn and share in practical "how to" strategies to benefit their organizations. creating a platform of discourse for the evangelism of customer centricity in modern day business and the sharing of best practices in accelerating the Chief Customer Officer road-map. Attracting over 130+ senior CX leaders and Chief Customer Officers, Chief Customer Officer USA 2018 dealt with a number of key topics and themes ranging from strategy alignment across silos, providing and proving the business case for customer strategies, attaining and maintaining buy-in, through to recruitment policies and building a customer centric culture of innovation. Across three days of networking, riveting keynotes and highly-interactive discussion sessions, attendees took home tangible and practical advice.

Chief Customer Officer USA Highlights Included:

  • In-depth practical case studies from leading Chief Customer Officers building customer centric organizations across several industries.
  • Defining the role of the Chief Customer Officer and customer-centric leadership within your organization
  • Interactive experiences including breakaway discussion pods covering topics from B2B Customer Experience, Organizational Structure, Customer Data & Metrics, 21st Century Customers, Storytelling & Customer Insights and Seamless CX
  • Practical dinner workshops, which not only make for a great learning experience but also excellent knowledge sharing. Topics include: Customer Experience in the Digital Age, Creating Customer for Life, VoC/Customer Intelligence and Employee Engagement.
  • "Customer Data & Analytics" Focus Day with key takeaways on how to improve customer insights and deliver better analytics across the organization.
  • Peer-to-peer networking with over 150 Chief Customer Officers and CX/CS professionals. Establish long-lasting relationships and share ideas, suggestions and recommendations during several networking breaks, lunches, cocktail functions and dinners.

Have an interesting story to share or want to get involved in the next event in the series? Contact us here. 

“Many attendees were from different industries, which was a clear bonus. Simply being in the same room with counterparts refueled the batteries. By the end of the first day, it was clear we each faced similar challenges and enjoyed celebrating similar wins.” Ed Bodensiek, Chief Client Experience Officer, Miles & Stockbridge

Join the Conversation


45+ Speakers

130+ Attendees

65% C-Level

Chief Customer Officer USA 2018 Speakers

Why invest your time?

INteractive Agenda

C-Suite Focused Agenda

Hear perspectives from leading Chief Customer Officers as well as senior customer experience executives and validate your customer-centric strategic road-map, with case studies on transforming the value of customer experience initiatives into tangible business outcomes.

discussion group

Advanced Networking

Meet with over 130 leading Chief Customer Officers and CX leaders to broaden your professional networking, establishing lasting relationships which stretch beyond the confines of this 2 day conference. Exchange and share ideas with your peers in a non-competitive environment.


Innovative CX Technology

Meet with creative and innovative software providers who are helping customer centric organizations excel through the adoption of cutting edge technology. Find the solution that could bring your organization the customer insight it needs to thrive.

What people are saying about Chief Customer Officer USA

“Great conference, included a wide range of industries covering a variety of topics. I found the presenters very insightful and great opportunities for networking.”  

Jason Van Tassel, Director, Customer Experience Strategy and Design, Prudential

“If you only go to one conference this year, this is the one to attend, based on the sessions, best practice sharing, master class, and networking alone!”

Sonji Aird–Mckenzie, Customer Experience Leader, Equifax

“I was pleased with the level of thought leadership at the show. Not many Conferences ensure senior level executive attend. Its a must for any CCO or CX executive leader.”

Lorraine Schumacher, CX Evangelist, Clarabridge

Global Forum Highlights

Broaden your knowledge and gain insights through experiences from leading companies excelling with customer experience programs. Learn how they have derived real business value and tangible outcomes though analytics.

Explore and examine the rise of the Chief Customer Officer and customer-centric leadership in more depth than ever before. Discuss strategies for building an analytically driven enterprise, defining the role of the Chief Customer Officer and where they should sit within your business, as well as tactics for demonstrating long term ROI for CX initiatives.

Be a part of the largest gathering of senior customer experience professionals and join in the evolving conversation at the Chief Customer Officer Forum 2018 from January 30 - February 1 in Miami.

Chief Customer Officer USA Partners

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