Community Content

Press Release: Welcome Strativity, Lead Partner at Chief Customer Officer USA 2018

By ryanmatthews | December 11, 2017 | 0 Comments

Corinium Intelligence, organizers of the Chief Customer Officer USA 2018 conference, warmly welcomes Strativity as lead partner and headline speaker. The conference takes place at the Conrad Hotel in Miami from January 30 – February 1, 2018. “The role of Chief Customer Office is evolving and become more strategic than ever before.” Stated Strativity CEO… Read more.

Speaker Interview: Dave Nelson, Chief Customer Officer, Armstrong Relocation

By ryanmatthews | November 24, 2017 | 0 Comments

In the run up to Chief Customer Officer USA we were fortunate to sit down with Dave Nelson from Armstrong Relocation. Dave shares his thoughts on recruitment, people development and technology. His career has taken him to a number of interesting places too. 1. Tell us a bit about your background and how you ended… Read more.

Speaker Profile: Marc Riesenberg, Marketing Director, Coding with Kids

By ryanmatthews | November 20, 2017 | 0 Comments

We were lucky enough to sit down with Marc Riesenberg ahead of the Chief Customer Officer USA event he will be speaking at in January. Tell us a bit about your background and how you ended up in your current role I started out as a visual designer, mostly focused on the web (as most of us… Read more.

It all comes back to multiple customer channels

By ryanmatthews | November 7, 2017 | 0 Comments

I have touched on this before, but have been giving this topic of omni-channel CX more thought in the run up to Chief Customer Officer USA. What I am talking about is the integration of text, voice, social, email and instant messaging across multiple touch-points; this is topic that will be further explored during the… Read more.

Chasing the millennial dollar: CX in the 21st century

By ryanmatthews | October 18, 2017 | 0 Comments

How different is the millennial customer? So much thought has been given on how to capture the “distracted” generation, that perhaps we are missing the role of generation Y. But are we wrong in our assumptions? Millennials, or strictly those born after 1980, are making up the greater portion of society – these are modern… Read more.

Speaker Profile: Dutta Satadip, Director, Customer Success, Google

By ryanmatthews | October 16, 2017 | 0 Comments

We were lucky enough to sit down with Dutta Satadip ahead of the Chief Customer Officer USA event he will be speaking at in January. He gave us some key insight into his career, strategies for achieving business goals and the importance of regularly building on your skills.   1. Tell us a bit about your background and how you… Read more.

Are you making the right CX technology decisions?

By ryanmatthews | October 3, 2017 | 0 Comments

Initializing a CX program is not only about bringing in the right tech, but it also about organizational change, working with people, processes and the tools that bind them internally and to the customer. When it comes to tech, there are two opposing areas of though: 1) build a single platform that will sit across… Read more.

How to create a customer centric culture in ten easy steps!

By ryanmatthews | September 13, 2017 | 0 Comments

It sounds so simple, doesn’t it? I want o know more about my customer and their buying habits, how can I sell them this new service or product, how do I make sure they keep coming back for more? Creating a customer centric culture starts from within, it starts with your employees, most importantly it… Read more.

Defining the role of the Chief Customer Officer

By ryanmatthews | September 13, 2017 | 0 Comments

A dictionary definition of a Chief Customer Officer is as follows: “A chief customer officer (CCO) is the executive responsible in customer-centric companies for the total relationship with an organization’s customers. This position is relatively new addition in the CxO hallway, and was developed to provide a single vision across all methods of customer contact.”… Read more.

Navigating Seamless Multi-Channel Customer Experience

By ryanmatthews | July 13, 2017 | 0 Comments

There is a lot of talk around the millennial customer in terms of “that generation”, but we shouldn’t be fooled into thinking that 21st century customer experience is limited to 16 – 30 year olds. Today’s companies need to interact across multiple channels, provide services through several touchpoints and ensure a seamless experience to all customers…. Read more.

Press Release: Welcome Strativity, Lead Partner at Chief Customer Officer USA 2018

By ryanmatthews | December 11, 2017

Corinium Intelligence, organizers of the Chief Customer Officer USA 2018 conference, warmly welcomes Strativity as lead partner and headline speaker. The conference takes place at the Conrad Hotel in Miami from January 30 – February 1, 2018. “The role of Chief Customer Office is evolving and become more strategic than ever before.” Stated Strativity CEO… Read more.

Speaker Interview: Dave Nelson, Chief Customer Officer, Armstrong Relocation

By ryanmatthews | November 24, 2017

In the run up to Chief Customer Officer USA we were fortunate to sit down with Dave Nelson from Armstrong Relocation. Dave shares his thoughts on recruitment, people development and technology. His career has taken him to a number of interesting places too. 1. Tell us a bit about your background and how you ended… Read more.

Speaker Profile: Marc Riesenberg, Marketing Director, Coding with Kids

By ryanmatthews | November 20, 2017

We were lucky enough to sit down with Marc Riesenberg ahead of the Chief Customer Officer USA event he will be speaking at in January. Tell us a bit about your background and how you ended up in your current role I started out as a visual designer, mostly focused on the web (as most of us… Read more.

It all comes back to multiple customer channels

By ryanmatthews | November 7, 2017

I have touched on this before, but have been giving this topic of omni-channel CX more thought in the run up to Chief Customer Officer USA. What I am talking about is the integration of text, voice, social, email and instant messaging across multiple touch-points; this is topic that will be further explored during the… Read more.

Chasing the millennial dollar: CX in the 21st century

By ryanmatthews | October 18, 2017

How different is the millennial customer? So much thought has been given on how to capture the “distracted” generation, that perhaps we are missing the role of generation Y. But are we wrong in our assumptions? Millennials, or strictly those born after 1980, are making up the greater portion of society – these are modern… Read more.

Speaker Profile: Dutta Satadip, Director, Customer Success, Google

By ryanmatthews | October 16, 2017

We were lucky enough to sit down with Dutta Satadip ahead of the Chief Customer Officer USA event he will be speaking at in January. He gave us some key insight into his career, strategies for achieving business goals and the importance of regularly building on your skills.   1. Tell us a bit about your background and how you… Read more.

Are you making the right CX technology decisions?

By ryanmatthews | October 3, 2017

Initializing a CX program is not only about bringing in the right tech, but it also about organizational change, working with people, processes and the tools that bind them internally and to the customer. When it comes to tech, there are two opposing areas of though: 1) build a single platform that will sit across… Read more.

How to create a customer centric culture in ten easy steps!

By ryanmatthews | September 13, 2017

It sounds so simple, doesn’t it? I want o know more about my customer and their buying habits, how can I sell them this new service or product, how do I make sure they keep coming back for more? Creating a customer centric culture starts from within, it starts with your employees, most importantly it… Read more.

Defining the role of the Chief Customer Officer

By ryanmatthews | September 13, 2017

A dictionary definition of a Chief Customer Officer is as follows: “A chief customer officer (CCO) is the executive responsible in customer-centric companies for the total relationship with an organization’s customers. This position is relatively new addition in the CxO hallway, and was developed to provide a single vision across all methods of customer contact.”… Read more.

Navigating Seamless Multi-Channel Customer Experience

By ryanmatthews | July 13, 2017

There is a lot of talk around the millennial customer in terms of “that generation”, but we shouldn’t be fooled into thinking that 21st century customer experience is limited to 16 – 30 year olds. Today’s companies need to interact across multiple channels, provide services through several touchpoints and ensure a seamless experience to all customers…. Read more.