At the Chief Customer Officer USA 2018 conference, more than 130 CX professionals joined us for 3 full days of learning and networking. Packed with keynotes, panel discussions, workshops and discussion groups, our delegates left with many new ideas to help shape their CX programs.
Using data, monitoring and real-time analytics to improve your customer experience, loyalty and personalization strategies
How to maintain long-term business growth through customer engagement How to create a data focused personalisation program for your customers Meeting customer expectations matching product/service offerings through the use of insights and analytics Using data and analytics to increase customer engagement, improve resource optimization, empower employees and support business networks Tracking and analysing communications across… Read more.Speaking
Alleviating siloed and legacy systems which hamper business agility Defined data stewardship and master data management Making data accessible and standardised Implementing eCommerce capabilities with brick-and-mortarSpeaking
Choosing the right data at the right time through the right channels How carefully selected data and appropriate analytics inform business agility and enable strategic marketing decisions How can you turn data into actionable insights Aligning your business based off customer insights and analytics to improve your messageSpeaking
• Storytelling using Big Data to elevate the customer journey • How customer behaviour and insight, derived from Big Data, can cultivate innovation • Defining a Big Data strategy that will influence the future of the business • Using Big Data to create a captivating personalised experience for each customerSpeaking