B1: How to create a customer obsessed ethos throughout your organization

Time: 1:45pm - 2:30pm
On: Conference Day One - 31/01/2018

• Designing and starting customer experience transformation
• Deciding which organizational structure will best serve your customer and your business
• Is your company capable of responding to change – what to watch out for
• The big question: will changing your organisational structure improve your customers’ experience?