SPEAKERS

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Jim Pendergast

Senior Vice President AARP Experience

AARP

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Tamar Cohen

Vice President Customer Excellence & Innovation

Zoetis

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Lance Gruner

Executive Vice President, Global Customer Care

Mastercard

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Matt Laszlo

Chief Customer Officer

The Clorox Company

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Ruth Crowley

Vice President Customer Experience Design

Lowe's

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Anahita Reilly

Chief Customer Officer

GSA

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Josue Berlanga

Chief Customer Officer

Walmart eCommerce Mexico & Latin America

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Dutta Satadip

Director Customer Success - Americas

Google

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Lisa Margosian

Chief Customer Officer

Girl Scouts of the USA

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Jose Vergara

Vice President Enterprise Customer Experience

McKesson

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Josh Ives

Vice President Customer Experience

Samsung Electronics

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Thomas Linton

Vice President Customer Experience

Assurant

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Diane Magers

Chief Executive Officer

CXPA

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Razia Richter

Former Chief Customer Officer

Petco

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Rouben Karakachian

Director CRM Optimization

Hilton Worldwide

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Diego Cosio

Chief Executive Officer

Maskota

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Dave Nelson

Chief Customer Officer

Armstrong Relocation & Companies

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Bert Lacher

Executive Director Customer Success

American Bath Group

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Tim Rauschenbach

Vice President Customer Experience

Herff Jones

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Grace Cowan

Senior Vice President Customer Service & Experience

Clean Harbors

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Jeff VanDeVelde

Former Senior Vice President Customer Experience

SunTrust Bank

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Karyn Furstman

Senior Vice President Customer Experience

Safeco Insurance

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Kyle Wierenga

Director of Analytics & Measurement

Aimia

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Peggy Carrieres

Vice President Strategy

AVNET

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Richard Reed

Chief Customer Officer

FirstNet

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Duygu Cibik

Chief Customer Success Officer

Reval

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Amanda Flashner

Vice President Customer Experience

LendingPoint

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Roberta O’Keith

Business Intelligence Leader

Black & Veatch

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Tony Drummond

Vice President Client Experience

Manheim

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