Dutta Satadip

Dutta Satadip

Job Title: Director Customer Success - Americas

Company: Google

Dutta Satadip heads the Customer Success organization for the Americas region at Google. He is responsible for comprehensively driving customer retention, achieving sales targets, and scaling operations across a multi-billion dollar portfolio of over 150 products with teams in 15 different offices. He has more than 20 years of industry experience and has held various senior leadership roles in most key operating areas, including Pre-Sales, Business Operations, Product Strategy, Product Management, Product Marketing, Engineering as well as Consulting positions. He specializes in transforming organizations by identifying the right strategic levers to drive the business while minimizing risk.

Dutta has operated extensively in both developed and emerging countries. He has worked in startups and large corporations scaling businesses by driving customer engagement, identifying key product improvements and building strategic, revenue-oriented partnerships. He has developed innovative market solutions for a variety of enterprise customers and consumers.

Dutta frequently speaks at major conferences including TEDx on management topics such as Change Management, Leadership and building diverse teams. He has served on the board of the National Hemophilia Foundation and Save One Life.

Speaking at the following:

11:15am - 12:00pm
D1: Providing an intuitive experience

• It should be truthful, authentic and experiential – otherwise you will lose interest • Be open to collaboration, personalisation and creation • Self-service options should come as standard – these customers are tech-savvy, self-reliant and want it now • If you don’t live by and express your company values in everything you do, you… Read more.

12:00pm - 12:30pm
Keynote: The future of customer experience: multiple insights, AI and automated design

• Fear of change: AI is the disrupter to all you thought you knew about customer experience • Making sense of the data you already have instead of worrying about how to capture it • Delivering a seamless customer experience: how AI will intuitively build and nurture the customer journey • How to move from… Read more.