Dutta Satadip

Dutta Satadip

Job Title: Global Head of Customer Operations

Company: Pinterest

Dutta Satadip is the Global Head of Customer Operations at Pinterest. He is responsible for building a scalable customer success organization that drives customer lifetime value through operations. Prior to Pinterest, he was the Director of Customer Success for the Americas region at Google. He comprehensively drove customer retention, accomplished sales targets, and scaled operations across a multi-billion dollar portfolio of over 150 products with teams in 15 different offices.

He has more than 20 years of industry experience and has held various senior leadership roles in most key operating areas, including Pre-Sales, Business Operations, Product Strategy, Product Management, Product Marketing, Engineering as well as Consulting positions. He specializes in transforming organizations by identifying the right strategic levers to drive the business while minimizing risk. Dutta has operated extensively in both developed and emerging countries.

Dutta frequently speaks at major conferences including TEDx on management topics such as Change Management, Customer Success, Operations, Leadership and Building diverse teams. He has served on the board of the National Hemophilia Foundation and Save One Life.

Speaking at the following:

11:15am - 12:00pm
D1: Providing an intuitive experience

• It should be truthful, authentic and experiential – otherwise you will lose interest • Be open to collaboration, personalisation and creation • Self-service options should come as standard – these customers are tech-savvy, self-reliant and want it now • If you don’t live by and express your company values in everything you do, you… Read more.

11:45am - 12:15pm
Keynote: The Future of Customer Experience: Building the foundation for Machine Learning and AI

Machine Learning and AI often seem daunting and the fear of transformation is a big detriment to the evolution of customer experience. To build the foundation for the future of customer experience we will cover 1. How do we use the data we already have in our organizations to get started 2. How do we… Read more.