Jose Vergara

Jose Vergara

Job Title: Vice President Enterprise Customer Experience

Company: McKesson

Speaking at the following:

3:40pm - 4:10pm
Keynote: Generating real value from the customer

• Not all customers are the same: how to gain insight that makes each customer 10X more valuable • Driving top-line profit and determining real ROI through customer-centric strategies • What are the critical customer success factors that generate true business value • Tailoring product pricing, innovation and external messaging from customer influence • How… Read more.

4:10pm - 4:50pm
Panel discussion: Employee Engagement

Developing the right team to meet your customer experience objectives: recruitment, training and talent development Building a roadmap for the employee journey across multiple channels – generating customer intuition and operating as a customer-centric company Aligning people, process and performance to drive customer success and satisfaction Foster a learning culture to strengthen product knowledge and… Read more.