Lior Arussy

Lior Arussy

Job Title: President

Company: Strativity

Specialties: Cultural Transformation, Customer Experience Design and Execution, Customer Experience Measurements, Customer Retention, Customer Experience Strategy, Customer Experience Management, Customer Journey Mapping, Customer Service Experience, Employees Engagement programs, Leadership programs design and delivery, Marketing and Thought Leadership Programs

Speaking at the following:

09:00am - 09:15am
09:45am - 10:15am
Keynote: CX That Sticks, Lessons from Over 200 Transformations

Lior Arussy is an author, visionary, consultant and creative catalyst in the areas of creating delightful customer experiences and executing profitable customer strategies. His consultancy, Strativity Group. Inc., advises Global 2000 companies as well as emerging businesses around the world. Clients include CA, Delta Air Lines, Mercedes-Benz USA and Mercedes-Benz Canada, Novo Nordisk, Mastercard and… Read more.

11:15am - 12:00pm
Panel discussion: Bridging the gap between promise and reality

• Matching greater customer choice, knowledge, information and power to your CX and CS strategies • Your brand promise is determined by the customer’s experience and nothing else • Redefining your organisational structure to put the customer first • Who is really responsible for driving end-to-end customer experience in the organisation • Dealing with the… Read more.