Lior Arussy

Lior Arussy

Job Title: President

Company: Strativity

Specialties: Cultural Transformation, Customer Experience Design and Execution, Customer Experience Measurements, Customer Retention, Customer Experience Strategy, Customer Experience Management, Customer Journey Mapping, Customer Service Experience, Employees Engagement programs, Leadership programs design and delivery, Marketing and Thought Leadership Programs

Speaking at the following:

9:45am - 10:15am
Keynote: Employees are the new authority – Accelerating Customer experience by choice

Delivering exceptional customer experience is not the choice of the CEO. Or the CCO.  It is about the millions of choices of the employees every day in every interaction.  In a distributed authority model, employees are in the driver seat.  This session will discuss the new distributed authority model of customer experience and how to… Read more.