Tom Karinshak

Tom Karinshak

Job Title: Senior Vice President & Customer Experience Officer

Company: Comcast

Speaking at the following:

12:30pm - 1:00pm
Keynote: Organizational barriers to achieving customer centric goals

• One size does not fit all: identifying Operational Silos (Functions); Channel Silos (Interactions); Hierarchical Silos (Organization) • Unifying silos to build a company wide approach to customer experience • Integrating different departments to drive cross-functional data collection and analysis • Advanced cross-channel measurement practices to understand and influence multiple touch-points • Collaboration and consistency… Read more.