Lithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, Sephora and Spotify. Comprising Social Media Management and Communities, the Lithium engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right… Read more.
Sitel believes that great customer experiences are powered by people who love what they do and where they work. By putting people first, we deliver great experiences every day. Our vast, diverse workforce serves 70 countries, while sharing one common passion – to make every customer experience memorable. Wherever they are, our dedicated people always… Read more.
MaritzCX™ believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, as it happens. The company helps organizations increase customer retention, conversion and lifetime value by embedding customer experience intelligence and action systems into the DNA of business operations. Ultimately, we want to… Read more.
Inbenta is a global leader in AI, whose patented NLP fuels highly accurate search solutions for customer support, e-commerce and chatbots. With a foundation of 10+ years of R&D, Inbenta’s technology understands & delivers results based on the meaning behind customers’ search queries, not the individual keywords. The result: industry-leading 90%+ self-service rates.
West Monroe Partners
West Monroe Partners is a progressive business and technology consulting firm that partners with organizations to reimagine, build, and operate their businesses at peak performance. Our team of more than 800 professionals is comprised of an uncommon blend of business consultants and deep technologists. This unique combination of expertise enables us to design, develop, implement,… Read more.
Gainsight, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is defining the Customer Success industry and building the next great category of enterprise software. Learn how companies like Box, Marketo, and Adobe use Gainsight to grow at www.gainsight.com
Walker is a customer experience consulting firm that helps companies gain a competitive advantage through exceptional customer experiences. Walker specializes in working with leading business-to-business companies in a wide range of industries – Sysco Foods, Dell EMC, Johnson Controls, Ingersoll Rand, NCR, and Avaya are just a few of our clients. Walker is keenly focused… Read more.
International Customer Service Association (ICSA)
Established in 1981, the International Customer Service Association (ICSA) is the only non-profit organization providing professional development, education, and recognition to customer service professionals and the organizations they represent. The ICSA offers the only Rep Level Certification program; annually sponsors National Customer Service Week™; is introducing the ICSA Service Stars Awards program; and conducts an… Read more.
Customer Service Institute of America
The Customer Service Institute of America was established in 2007. Through our internationally recognized International Customer Service Standard (ICSS), as well as our various educational programs, we are able to help you and your organization provide the best possible experiences for your customers. Through the International Service Excellence Awards, we are able to recognize organizations… Read more.
The Customer Experience Professionals Association
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA increases the impact and visibility of Customer Experience professionals, facilitates effective member-to-member sharing, and establishes respected standards. Founded in April 2011, the CXPA has more than 80 Corporate Members and 4,000… Read more.
CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users which have experienced products and services first-hand and have an interest in letting other potential buyers their thoughts on their experience. CrowdReviews.com is driven by an algorithm… Read more.
CRMXchange is a premier web site dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webinars on a variety of CRM and Contact Center issues. http://www.crmxchange.com
TelcoProfessionals(TP) is an interactive, content rich, blog- and video-centric online community, and business exchange, developed exclusively for the Telecom and Media industry. We are dedicated to individuals working in the industry globally, as a place they can find and help each other get ahead. TP includes a full Telecom & Media events listing, blogs from Thought… Read more.
Our C-Suite network is different. We are a community built by and for the emerging C-level roles that have transformed the face of the traditional C-Suite. Get free, unrestricted access to leading content and a chance to have a voice with strategy pioneers in Big Data, Analytics, Data Science, Customer Experience, Revenue Optimization & Corporate… Read more.
CMSWire.com publishes daily news, analysis, interviews and best practices focused on Customer Experience Management, Digital Marketing, Enterprise Collaboration and Information Management. Follow us on Twitter @cmswire or join our mailing list for access to exclusive reports, white papers and webinars. Find out more at www.cmswire.com
Enterprise Management 360
Keeping busy executives up to date with reports on the latest IT trends, presenting views from expert analysts and solution providers; EM360° offers specialist coverage making it the comprehensive guide for all aspects of organisational IT. With an established medium for editorial and online resources, we serve a global audience of C-level executives, management and… Read more.
The independent authority on search vendors, topseos.com, evaluates and ranks the top internet marketing companies. Categories ranked by topseos include: search engine optimization, pay per click management, affiliate marketing, social media optimization, and many more. Since 2002, topseos has been a trusted resource for businesses looking to launch or improve internet marketing campaigns. The pathfinder… Read more.
CRM magazine is the publication of record covering the field of customer relationship management. The magazine—written, edited, and produced by our award-winning staff of journalists and designers—offers executives a unique blend of strategic business information, case studies, and in-depth analysis. Our editorial and circulation strategy targets five main categories of readers—all important at different stages… Read more.
CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. The site service 1.5 million visitors each year, with members from 200 countries worldwide. Our main areas of coverage are Customer Relationship Management, Customer Experience Management and Social Business. This is the place to learn about every facet of customer-centric… Read more.
Customer Experience Update
Customer Experience Update brings together the best daily content from 150 customer experience thought leaders, including Jeanne Bliss, Annette Franz, Steve Digioia and many others. Using the audience’s social media signals, our proprietary engine ranks this content so that each reader receives the best and most personalized content. Join 50,000 other customer experience professionals. Visit… Read more.
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