Convergys Analytics optimizes engagement, enthusiasm and loyalty for your brand with a Customer Experience as a Service (CXaaS) model that offers everything you need in a scalable and agile delivery structure. We combine cloud-based insight-to-action software with CX services to identify insights and prescribe action – without the need to install a tool or add… Read more.
As a decision intelligence company, Gongos, Inc. brings a consultative approach in developing growth strategies grounded in operationalizing customer centricity. Partnering with insights, analytics, marketing, strategy and CX groups, Gongos serves as a translator to help cross-functional teams fuel the competency to gain and apply consumer wisdom, transform decisions into action, and navigate organizational change…. Read more.
Lithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, Sephora and Spotify. Comprising Social Media Management and Communities, the Lithium engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right… Read more.
Sitel believes that great customer experiences are powered by people who love what they do and where they work. By putting people first, we deliver great experiences every day. Our vast, diverse workforce serves 70 countries, while sharing one common passion – to make every customer experience memorable. Wherever they are, our dedicated people always… Read more.
Strativity is an experience design and transformation firm that accelerates your performance by unlocking human potential. Change occurs when passion and commitment align with common purpose. Designing and executing experience programs that are impactful and sustainable requires a trusted partner who understands how to emotionally engage your stakeholders and empower your entire organization to… Read more.
Conversocial is a leading customer engagement platform for today’s always-on digital customer. Delivering a unified approach to a new generation of customer care that replaces traditional service channels, Conversocial enables hundreds of global brands including Hyatt, Tesco and Alaska Airlines to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships… Read more.
MaritzCX is a full-service customer experience (CX) company. Our mission is to provide big businesses the strategic guidance and software engine they need to turn customer feedback into a competitive advantage. We believe organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point. We… Read more.
Verint helps you deliver exceptional customer engagement. Our customer-focused solutions are based on years of experience helping organizations simplify customer engagement, empower their workforces and customers, and share real-time intelligence. Whether your customers serve themselves or are assisted by the contact center, back office, or branch offices, our solutions can bring together the intelligence you… Read more.
Gainsight, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is defining the Customer Success industry and building the next great category of enterprise software. Learn how companies like Box, Marketo, and Adobe use Gainsight to grow at www.gainsight.com
Medallia® is the Customer Experience Management company trusted by hundreds of the world’s leading brands, including Four Seasons, GE, Marriott International, Nordstrom, Sephora, and Zurich Insurance. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights… Read more.
ServiceNow was started in 2004 with the belief that getting simple stuff done at work can be easy, and getting complex multi‑step tasks completed can be painless. From the beginning, ServiceNow envisioned a world where anyone could create powerful workflows to get enterprise work done. Today, ServiceNow is the cloud‑based platform that simplifies the way… Read more.
The Customer Experience Professionals Association
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA increases the impact and visibility of Customer Experience professionals, facilitates effective member-to-member sharing, and establishes respected standards. Founded in April 2011, the CXPA has more than 80 Corporate Members and 4,000… Read more.
CMSWire.com publishes daily news, analysis, interviews and best practices focused on Customer Experience Management, Digital Marketing, Enterprise Collaboration and Information Management. Follow us on Twitter @cmswire or join our mailing list for access to exclusive reports, white papers and webinars. Find out more at www.cmswire.com
Our C-Suite network is different. We are a community built by and for the emerging C-level roles that have transformed the face of the traditional C-Suite. Get free, unrestricted access to leading content and a chance to have a voice with strategy pioneers in Big Data, Analytics, Data Science, Customer Experience, Revenue Optimization & Corporate… Read more.
CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users which have experienced products and services first-hand and have an interest in letting other potential buyers their thoughts on their experience. CrowdReviews.com is driven by an algorithm… Read more.
CRMXchange is a premier web site dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webinars on a variety of CRM and Contact Center issues. http://www.crmxchange.com
CRM magazine is the publication of record covering the field of customer relationship management. The magazine—written, edited, and produced by our award-winning staff of journalists and designers—offers executives a unique blend of strategic business information, case studies, and in-depth analysis. Our editorial and circulation strategy targets five main categories of readers—all important at different stages… Read more.
Enterprise Management 360
Keeping busy executives up to date with reports on the latest IT trends, presenting views from expert analysts and solution providers; EM360° offers specialist coverage making it the comprehensive guide for all aspects of organisational IT. With an established medium for editorial and online resources, we serve a global audience of C-level executives, management and… Read more.
Social Media Portal (SMP)
The Social Media Portal (SMP) is a global news and information directory. Showcasing social media and related technology its free resources benefits academics, analysts, advertisers, businesses, marketers, PRs, researchers etc. Add your apps, blogs, press releases, campaigns, research, events and more for free. Keep up-to-date @smponline.
The independent authority on search vendors, topseos.com, evaluates and ranks the top internet marketing companies. Categories ranked by topseos include: search engine optimization, pay per click management, affiliate marketing, social media optimization, and many more. Since 2002, topseos has been a trusted resource for businesses looking to launch or improve internet marketing campaigns. The pathfinder… Read more.
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