The Chief Customer Officer USA Forum is the premier event for CCOs and CX professionals, providing top-level strategic advice and discussion. Following our inaugural conference in January 2017, we have been working alongside Chief Customer Officer and heads of CX projects to develop industry leading content.

Here is some of the feedback from the 2017 conference:

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“I really enjoyed hearing from many different leaders across a variety of industries. Wonderful to hear how folks were tackling issues within their organizations”

Ali AhmedUser Experience Consultant, Amtrak


“I was pleased with the level of thought leadership at the show.  Not many Conferences ensure senior level executive attend.  Its a must for any CCO or CX executive leader.”

Lorraine Schumacher, CX Evangelist,  Clarabridge

MCG Health

“This conference was a good opportunity to learn from other leaders focused on Customer Success and to share experiences.  The rapidly changing expectations of clients, both B2B and B2C is a challenge that we all face.  This forum allowed for discussion on best practice in addressing these challenges. Nice overview of issues other companies deal with”

Lynn NemiccoloSVP Customer SuccessMCG Health


“I attended not knowing what to expect. I was impressed by the quality not only of the speakers but of the other attendees and was inspired and challenged by them. It was stimulating with a great variety of content and application for the CCO role.”

Sue BradleyVP Consumer Sales Strategy & Chief Customer OfficerSeacret Direct

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“Great to spend time with industry giants in the field of CX. Looking forward to the next opportunity to learn and share.”

Richard ReedChief Customer Officer, FirstNet

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“This was a good conference for basic knowledge if you are starting a program or are new to the CCO role.”

Lori GraySVP Client Strategy & ExperienceSuntrust Bank


“Many attendees were from different industries, which was a clear bonus. Simply being in the same room with counterparts refueled the batteries. By the end of the first day, it was clear we each faced similar challenges -- and enjoyed celebrating similar wins.”

Ed BodensiekChief Client Experience Officer, Miles & Stockbridge


“It was great to interface with other professionals in this space.  The challenges of driving customer centricity is real; no matter what content or language you speak.”

Tricia MartinHead of Customer Loyalty & EngagementGrace Kennedy Financial Services


"CCO Miami 2017 was a great use of my time! The content was extremely relevant to me, and I am really excited about the connections I made. I look forward very much to future opportunities to be involved with this group!"

Katie Holman, Senior Director of Guest Experiences, If Only


“Good event. I thought it was well tailored for small to medium organizations that lack a formal customer experience department.”

Jeff Lyons, Director, Citi